The service was very friendly and welcoming. There was no pressure, and the assistant really knew her stuff. My husband and I took our time trying out different mattresses, but we kept coming back to the Advance Posture. It was very comfortable, looked good, and would be perfect for our spare room. Great value. I bought a mattress protector on the advice from the assistant. We couldn’t believe how fast the delivery was. Everything went to plan from the moment I picked up the phone, talked to the assistant, then went to the showroom. I would highly recommend this company and their products. A bit of a shock and a laugh when the mattress arrives in a box, as it sprung out like a jack in the box. Love this mattress !