Delivery

 

 

At Mobile Mattress we aim to make your online shopping experience as quick and easy as possible. So we've devised a range of delivery options to ensure convenience and choice. We deliver locally, intrastate, interstate and internationally if requested. All of our products are hygienically and safely sealed when leaving our warehouse to ensure that you receive a perfect sleep product at your door step.   

 

Our Delivery Service


Free Metro Delivery: For a limited time only, you can enjoy FREE Metro Delivery on selected items* to selected Capital cities. All orders will be dispatched same/next day and will be delivered by our third party courier company. Once your item has been dispatched you will receive tracking information in which you can go online and track delivery of your order. By selecting the Free Metro Delivery option will result in you agreeing the item can be left unattended and any re delivery charges incurred will be billed to you. You will not be given a time nor will you be notified prior to delivery as this is at the discretion of the third party courier. The courier company operates Monday - Friday and they do not deliver on weekends or public holidays. They cannot adhere to delivery requests. 

*Selected items will be displayed with a Free Delivery Icon. These items ONLY will have the Free Metro Delivery attached. All other items will revert to our current $1 Per Km delivery offer below. To see if your postcode falls in the Free Metro Delivery zone please see our table in the product listing. 

Free Local Delivery: Mobile Mattress delivers locally from 6 Jones Road, Capalaba. Up to 10 Kilometres (km) Free of Charge ($0.00) on any product purchase. 

Local Delivery Area's: Enjoy $1 Low Rate Delivery for distances outside a 10 Kilometre (km) radius/local area, $1.00 per km will be applied (upto a maximum 150km) i.e 32 Kilometres (km) from the Mobile Mattress warehouse, the delivery charge will be/is $32.00. Find our Delivery Estimator located in every product category or in our express checkout.

Australian Wide: To provide an efficient and accurate quote for deliveries outside of 150 Kilometres (km), please phone or email one of our friendly Team Members via our Contact Us section. Intrastate, interstate and international transactions, a quote will be provided (NB; All charges, ferry and tolls will be applied). 

 

 Delivery Turn Around


Brisbane Region: Same day dispatch applies to all orders, same day delivery applies to local area's (only). All orders outside of the 10 Kilometre (km) radius/ local area, please allow one (1) and up to three (3) working days from the Mobile Mattress warehouse. 

Please Note: For all orders deliveries outside the Free Local Delivery area we will have your order ready for dispatch with express delivery in mind. The Mobile Mattress delivery service average turnaround is one (1) and/ or up to three (3) working days, all orders are subject to stock availability or delivery schedule. All  orders placed on a weekend reverts to the following week. Our Delivery Roster is (Tuesday - Saturday) (8:30am - 4:00pm)

Coast to Coast: All deliveries to the Gold Coast/Sunshine Coast please allow three (3) and up to five (5) business days from date of purchase. (Delivery schedule is subject to product/s sold and stock availability). 

Queensland Region: Please allow five (5) and up to seven (7) working days. Same day/ next working day dispatch. (Delivery schedule is subject to product/s sold and stock availability).

Australia Wide: Please allow seven (7) and up to ten (10) working days, Interstate: Same day/next working day dispatch. (Delivery schedule is subject to product/s sold and stock availability) If you seek further assistance please phone or email via the contact us section.

  

 

 Delivery Process  


Mobile Mattress delivery roster operates from (Tuesday - Saturday), all customers will receive confirmation of their delivery date and time the day prior to dispatch, a SMS notification will be sent providing a two (2) hour approximate delivery window time frame.

You can expect this message between 4:00pm – 6.00pm to your mobile telephone of the day prior. If you would prefer to have one of our friendly Team Members call you on your landline, this too can be arranged. 

Customers must ensure that correct details have been provided for the delivery and any additional delivery notes/ access details are clearly provided. Customers are required to contact Mobile Mattress directly on 1300 791 170 to notify of any changes prior to the scheduled delivery day.

NB; A re-delivery fee will be applied should the customer not be home to accept delivery of goods without prior notification. 

If paying by eftpos or credit card, full payment must be received by Mobile Mattress prior to the delivery date. Personal/Company cheques will NOT be accepted. No goods will be delivered if not paid-in-full and will be returned to the Mobile Mattress Factory Outlet, 6 Jones Road, Capalaba.

We suggest/ recommend that you fully inspect all product/s that we deliver, or those collected from our Factory Outlet. All product/s will be supplied at an acceptable quality and match the description provided at the time of sale. 

 

 FREE Click & Collect


Warehouse Collection: If you prefer to ‘pick up’ your product/s from our warehouse. We are more then happy to assist in loading your vehicle or trailer from our loading dock area located at the rear of our warehouse at 6 Jones Road, Capalaba. All we request is that you inform one of our friendly team members of a day, date and time.

Why Wait! At Mobile Mattress we not only showcase our products on-site we also have stock ready for immediate collection.

 

Delivery Terms & Conditions


  • This excludes goods that are temporarily out of stock.

  • All product/s are to be in paid in full prior to dispatch or otherwise agreed. 

  • No deliveries/click n’ collect on gazette Queensland Public Holidays.   

  • Mobile Mattress will thoroughly inspect all product/s prior to dispatch as part of our Customer Care Program.

  • Mobile Mattress accepts no responsibility on lost/ stolen/ damaged/ damages incurred after the delivery and or placement of product/s.

  • Mobile Mattress Delivery Drivers are NOT insured to go inside your house nor do they have legal standing when inside the premises. If you wish for your mattress to be removed this must be placed at the door where the drivers can easily access and they will do a straight swap with your new mattress. 

  • If you require our drivers to go inside and upstairs this will incure a surcharge of $50 on top of any delivery fees paid, which then allows the drivers entry into your house as forms will be signed. Mobile Mattress Staff MUST be notified PRIOR to delivery if you require this extra service. 

 All Deliveries outside a 150km radius will not include FREE MATTRESS REMOVAL as a third party courier service is used.  

 

Additional Services


Mobile Mattress delivery/quotes are for delivery to your DOOR at 'Ground Level'. If you require assistance either upstairs or via a lift an additional fee may incur.

Mobile Mattress is not liable for any damages to owners property (I.e lights, fixtures ect) incurred upon delivery of items. We will not componsate for claim/damages as it is the owners discretion to have the driver take the items inside/upstairs at anytime. 

One of our friendly delivery coordinator's will inform you of the delivery, day, date and time. When ordering online please specify all instructions in the comment section in one step checkout or you may advise one of our friendly team members via our Contact Us section.