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Harmony Harmony Harmony Harmony Harmony Harmony Harmony Harmony Harmony

Harmony

Perfect for those who like sleeping on a cloud and floating away into oblivion. The Harmony is here. 

Regular price RRP Sale price
$1,999
Sale price
$899.00

$224.75 AUD /fortnightly with 0% interest

Sleep Now, Pay Later with

Harmony

Perfect for those who like a sleeping surface that's not too hard or soft, the Harmony medium-plush mattress is part of the Advanced Orthopaedic range.

Works in harmony

Create an atmosphere of relaxation with the Harmony. For those who enjoy a cloud-like experience, it combines three layers of softness and support. Made by us, for you. Time to sleep like a baby.

Zero Partner Disturbance

Introducing the very best in pocket coil technology, wrapped individually to extend the life of your mattress and operate independently to provide Zero partner disturbance by providing maximum spinal support. We specialise in the very best pocket coil systems, We don't sell cheap inferior spring types like Inner-spring or Bonnell to name a couple.

Soft without the sink

When you're comfortable, you sleep—it's that simple. The Harmony Mattress is wrapped in a high quality soft-cool knitted fabric providing greater elasticity with a soft touch finish. The Harmony is recognised as a softer, supported mattress due its premium memory foam and high density foam layers.

Tested & Certified

We are proud to manufacture all our products exclusively and hold the STANDARD 100 by OEKO-TEX®:signifying that our product satisfied the strictest chemical emissions standards tested for by UL Environment.

Perfect for those who like sleeping on a cloud and floating away into oblivion. The Harmony is here. 

 

Perfect for those who like a sleeping surface that's not too hard or soft, the Harmony medium-plush mattress is part of the Advanced Orthopaedic range.

With its clever 5 Zone Pocket Coil System sensing your body weight and responding with the correct amount of support, the highly advanced Harmony mattress ensures correct skeletal alignment while you sleep, so you'll wake up feeling properly rested, and ready to face the day.

Perfect for those who like a sleeping surface that's not too hard or soft, the Harmony medium-plush mattress is part of the Advance Orthopaedic range, and features a mix of (60) high density foam with a breathable knitted soft-cool fabric to create an indulgent sleep surface providing the conformance and moulding needed to give the pressure-less sleep you've always wanted.

The Australasian Sleep Association says a comfortable mattress is essential for a good night’s sleep. At Mobile Mattress we have an amazing range of mattresses in all types, sizes and varying levels of softness and support, so you can find the right one to ensure you’re comfortable and can get that good sleep you desire. 

 

Mattress Specs 


Comfort Level
Medium Plush - 4.5/10 

Spring Type
5 Zone Pocket Coil System

Profile Height
310mm (31cm)

Manufacturer Warranty
10 Years

 

Why choose us?


Trust -   We support Australia’s growth and are proud to manufacture Australian Made certified products. Lic No: 7245

Value - It’s simple, NO MIDDLEMEN. We design and manufacture our very own exclusive sleep products, providing the highest quality at the most competitive prices.  

Time - Zero wait time! Purchase your product online or in-store and receive immediate dispatch or same day collection.

 

    What our customers say? 


Don't just take our word for it... Read some of the feedback received from our raving fans.  

 Anti Partner Disturbance 


Receive complete Anti Partner Disturbance and eliminate mattress roll with this advanced pocket coil system.   

 

3D Flow Fabric 


3D flow-knitted textile, perfectly combines high breathability heat management, by providing the new revolutionary 3D air/flow system. The 3D element acts as insulator and buffer for humidity and heat, being evacuated by compression makes for dispersion of air and moisture. Warm in the winter - Cool in the Summer

 

Comfort Layers  


This Circular quilt design and plush euro/pillow top foam provides added softness for extra comfort and support. Tired of waking up at night because of your partner's movements? Receive complete Anti Partner Disturbance and eliminate mattress roll with this advanced coil system.   

  

Ultra Pocket Coil System  


The Ultra Coil spring system features a single length of wire in each row or lattice. Not too firm, not too soft - the Ultra Coil Spring system unit was developed as a result of scientific research to ensure the correct amount of support is provided to every part of the body.

  

Visco-elastic Memory Foam


Help relieve stress on the body's pressure points and enhance your overall sleep quality with high density memory foam layers. Specifically designed to breathe more freely and mould to your body shape, our very own Visco-elastic Memory Foam supports your body uniformly, yet yields to the extra pressure and shape of your hips and shoulders, providing correct spinal support. 

 

5 Zone Spring System  


The Anti Disturbance graduated spring cradles your hips and shoulders, with 5 zone support levels located specifically in areas of the mattress to promote natural spinal alignment and extra lumbar support where you need it most.

  

Reinforced Edge Support  


Layers of extra foam are inserted between coils to promote additional edge support whilst providing a firm seating edge and sturdy feel. Want that true edge-to-edge support! Our highly advanced coil springs provides layers of extra foam inserted between coils to promote additional edge support whilst providing a firm seating edge and sturdy feel.

  

Dust Mite Resistant 


All of mattresses are made without dangerous toxins and chemicals like formaldehyde that leave foreign-made mattresses smell. Our mattresses are odourless, eliminating one of the biggest complaints of mattresses. We help you obtain odour-free, top-line mattresses that finally give you the rest you deserve.

 

Australian Owned and Operated 


100% Australian owned and operated for your piece of mind (You little ripper!) 

  

10 Year Warranty


Backed by a 10 Year Factory Warranty, Our 100% Mobile Mattress Guarantee.

 

At Mobile Mattress we aim to make your online shopping experience as quick and easy as possible. So we've devised a range of delivery options to ensure convenience and choice. We deliver locally, intrastate, interstate and internationally if requested. All of our products are hygienically and safely sealed when leaving our warehouse to ensure that you receive a perfect sleep product at your door step.     

FREE DELIVERY PROMOTION  


Free Metro Delivery: For a limited time only, you can enjoy FREE Metro Delivery on all items* to selected capital cities (excludes, Tasmania, WA and NT) . All orders will be dispatched same/next day and will be delivered by our third party courier company, they deliver anytime between Monday-Friday.  Please note due to the busy Christmas period deliveries to different locations can take up to two weeks. We will take our time to make sure your item is protected correctly, however take no responsibility for damage in transit. 

                                               

Delivery Services 


Free Metro Delivery: For a limited time only, you can enjoy FREE Metro Delivery on selected items* to selected Capital cities. All orders will be dispatched same/next day and will be delivered by our third party courier company. Once your item has been dispatched you will receive tracking information in which you can go online and track delivery of your order. By selecting the Free Metro Delivery option will result in you agreeing the item can be left unattended and any re delivery charges incurred will be billed to you. You will not be given a time nor will you be notified prior to delivery as this is at the discretion of the third party courier. The courier company operates Monday - Friday and they do not deliver on weekends or public holidays. They cannot adhere to delivery requests. They will NOT take items up stairs or in lifts. They are a courier company and will deliver kerbside or to your door. If you have any issues or questions regarding delivery you will need to speak to the courier company themselves. We accept NO responsibility for lost/stolen items, how the item is delivered and how it arrives. 

*Selected items will be displayed with a Free Delivery Icon. These items ONLY will have the Free Metro Delivery attached. All other items will revert to our current $1 Per Km delivery offer below. To see if your postcode falls in the Free Metro Delivery zone please see our table in the product listing. 

Free Local Delivery: Mobile Mattress delivers locally from 6 Jones Road, Capalaba. Up to 10 Kilometres (km) Free of Charge ($0.00) on any product purchase. 

Local Delivery Area's: Enjoy $1 Low Rate Delivery for distances outside a 10 Kilometre (km) radius/local area, $1.00 per km will be applied (upto a maximum 150km) i.e 32 Kilometres (km) from the Mobile Mattress warehouse, the delivery charge will be/is $32.00. Find our Delivery Estimator located in every product category or in our express checkout.

Australian Wide: To provide an efficient and accurate quote for deliveries outside of 150 Kilometres (km), please phone or email one of our friendly Team Members via our Contact Us section. Intrastate, interstate and international transactions, a quote will be provided (NB; All charges, ferry and tolls will be applied).                                             

Delivery Turn Around 


Brisbane Region: Same day dispatch applies to all orders, same day delivery applies to local area's (only). All orders outside of the 10 Kilometre (km) radius/ local area, please allow one (1) and up to five (5) working days from the Mobile Mattress warehouse. 

Please Note: For all orders deliveries outside the Free Local Delivery area we will have your order ready for dispatch with express delivery in mind. The Mobile Mattress delivery service average turnaround is one (1) and/ or up to five (5) working days, all orders are subject to stock availability or delivery schedule. All  orders placed on a weekend reverts to the following week. Our Delivery Roster is (Tuesday - Saturday) (8:30am - 4:00pm)

Coast to Coast: All deliveries to the Gold Coast/Sunshine Coast please allow three (3) and up to five (5) business days from date of purchase. (Delivery schedule is subject to product/s sold and stock availability). 

Queensland Region: Please allow five (5) and up to seven (7) working days. Same day/ next working day dispatch. (Delivery schedule is subject to product/s sold and stock availability).

Australia Wide: Please allow seven (7) and up to ten (10) working days, Interstate: Same day/next working day dispatch. (Delivery schedule is subject to product/s sold and stock availability) If you seek further assistance please phone or email via the contact us section.                                                  

  Delivery Process  


Mobile Mattress delivery roster operates from (Tuesday - Saturday), all customers will receive confirmation of their delivery date and time the day prior to dispatch, a SMS notification will be sent providing a two (2) hour approximate delivery window time frame.

You can expect this message between 4:00pm – 6.00pm to your mobile telephone of the day prior. If you would prefer to have one of our friendly Team Members call you on your landline, this too can be arranged. 

Customers must ensure that correct details have been provided for the delivery and any additional delivery notes/ access details are clearly provided. Customers are required to contact Mobile Mattress directly on 1300 791 170 to notify of any changes prior to the scheduled delivery day.

NB; A re-delivery fee will be applied should the customer not be home to accept delivery of goods without prior notification. 

If paying by eftpos or credit card, full payment must be received by Mobile Mattress prior to the delivery date. Personal/Company cheques will NOT be accepted. No goods will be delivered if not paid-in-full and will be returned to the Mobile Mattress Factory Outlet, 6 Jones Road, Capalaba.

We suggest/ recommend that you fully inspect all product/s that we deliver, or those collected from our Factory Outlet. All product/s will be supplied at an acceptable quality and match the description provided at the time of sale.                                                        

Instant - Click & Collect*


Want it today? At Mobile Mattress we not only showcase our products on-site we also have stock ready for immediate collection.

Simply process a Click and Collect order online and contact the Capalaba store to collect your order from. #If the product is in stock at the time of your order, it will be available to collect on-site and can be put into your vehicle or trailer. Best of all Click and Collect is a free service.

Warehouse Collection: If you prefer to ‘pick up’ your product/s from our warehouse. We are more then happy to assist in loading your vehicle or trailer from our loading dock area located at 10 Jones Road, Capalaba. All we request is that you inform one of our friendly team members of a day, date and time.

The products that are Not included are the order only range. These products are the Marco bed base and Bella drawer base, as they are manufactured on-site and prepared for immediate dispatch.                                                    

Terms & Conditions


  • This excludes goods that are temporarily out of stock.

  • All product/s are to be in paid in full prior to dispatch or otherwise agreed. 

  • No deliveries/click n’ collect on gazette Queensland Public Holidays.   

  • Mobile Mattress will thoroughly inspect all product/s prior to dispatch as part of our Customer Care Program.

  • Mobile Mattress accepts no responsibility on lost/ stolen/ damaged/ damages incurred after the delivery and or placement of product/s.

  • Goods picked up from our stores or warehouse should be inspected thoroughly and any damage reported accordingly as we shall not bear further responsibility after Pick up. When coming to pick up your goods, ensure to come with a helping hand and adequate wrapping materials.

  • Mobile Mattress Delivery Drivers are NOT insured to go inside your house nor do they have legal standing when inside the premises. If you wish for your mattress to be removed this must be placed at the door where the drivers can easily access and they will do a straight swap with your new mattress. 

  • If you require our drivers to go inside and upstairs this will incure a surcharge of $50 on top of any delivery fees paid, which then allows the drivers entry into your house as forms will be signed. Mobile Mattress Staff MUST be notified PRIOR to delivery if you require this extra service. 

 All Deliveries outside a 150km radius will not include FREE MATTRESS REMOVAL as a third party courier service is used.                                                       

Additional Services


Mobile Mattress delivery/quotes are for delivery to your entry door at 'Ground Level'. If you require assistance either upstairs or via a lift an additional fee may incur.

Mobile Mattress is not liable for any damages to owners property (I.e lights, fixtures ect) incurred upon delivery of items. We will not compensate for claim/damages as it is the owners discretion to have the driver take the items inside/upstairs at anytime. 

One of our friendly delivery coordinator's will inform you of the delivery, day, date and time. When ordering online please specify all instructions in the comment section in one step checkout or you may advise one of our friendly team members via our Contact Us section.

 

Mobile Mattress offers a 30 DAY Risk-free GUARANTEE on selected mattresses. While we work diligently to ensure you find the right mattress online or in-store, we understand that sometimes a mattress may not be what you expect or suit your needs entirely. As we want you to be thrilled with your purchase, we offer in-store credit so you may exchange an undamaged mattress for another one. "Peace of mind" you can count on.

 

Q /- What does the 30 Day Risk-free Guarantee entail?


A /- We understand it can take the body several weeks to adjust to a new mattress. You can also expect the mattress to be slightly firmer in the first few weeks. If you notice a faint odour, do not be alarmed as it should dissipate over time. If, after four weeks, you are not satisfied that the product performs as it did in the showroom, please contact us and we can happily help with your request. Please note: The mattress must be unsoiled and free from tears, stains, hair, animal hair, or any other damage that might occur while it is in your home. We recommend purchasing a mattress protector to minimise the possibility that this may happen. The 30 Day Risk Free Guarantee is for selected mattresses only. For more information regarding the terms and conditions of the Risk Free Guarantee please see below. 

 

Q /- Can I return my order?


A /- Our warranty’s will give you confidence in our products and peace of mind that you have purchased a quality product from a reputable bedding company. If you'd like to return your item: Please contact Mobile Mattress Customer Service within 30 days of the invoice date. We offer a 30 Day Risk Free Guarantee on selected mattresses (unless the product is defective or the return is a direct result of a fault). Please note: Mobile Mattress may refuse faulty or items that have been damaged prior to our collection.



Q /- If I return my order to Mobile Mattress, will the delivery charges be refunded?


A /- You can return products that you bought directly from Mobile Mattress within the timeframe set by our Return Policy. When you return your item, we'll happily credit your account for the price of the item, minus the initial delivery and handling fees. Delivery charges aren't refundable. All items must be in original packaging and unused to qualify for a full refund. Any items that have been used or are not in original packaging will be subject to the discretion of Mobile Mattress. 

 

Q /- Some of my items have arrived damaged. Who can I speak to about this?


A /- We are sorry for the inconvenience. Please email our Customer Service team and we can re-send new part/s to complete your order. If the item is Faulty we can organise a refund or exchange. Please see our Claims Procedures at the bottom of this page for more information regarding items that have arrived damaged. 



Q /- How can I return or exchange my order?


A /-  Mobile Mattress is committed to the excellence of our products and providing first class customer service coupled with unbeatable value. If your product arrives or presents with damage or a fault, please email us or via our Contact Us section and provide:

• A detailed description of the damage or fault; and

• Photos (or video, where appropriate) showing the damage or fault.

 

Q /- Can i return my custom order?


A /- As we can accommodate custom designs to personalise your mattress. Unfortunately we cannot exchange or refund as these mattresses are Custom made to your specific needs. In these instances, our team will advise on the conditions prior to purchase as we require a 50% non-refundable deposit upfront before we conduct the process.

Delivery times vary by our manufacturing schedule, Prior to delivery, we will contact you to collect the remaining 50% due and will not deliver until the second half is paid. Heads-up: If you cancel your special order for any reason, you don’t get your 50% deposit back as we have completed the workmanship under your instruction.

 

Q /- How long does it take to get use to a new mattress?


  • Adjustment Period: As with a new pair of shoes, after so many uncomfortable years on your old bed it may take time for your body to get accustomed to your new mattress. This period of adjustment varies, from as brief as one week, but normally takes 2 to 4 weeks to get fully used to your new mattress as your muscles and joints recondition themselves. 

  • Body Impressions: The comfort layers of a mattress naturally conforms to your body and often results in impressions. These body impressions are normal and therefore do not mean the mattress is defective.

    *To prevent excess body impressions you must rotate your mattress – as more then 90% of mattresses are “one-sided”." For more information regarding the 30 Day Risk Free Guarantee please contact Mobile Mattress.

    A “body impression” occurs when the comfort layers of a mattress naturally settle and conform to an individual unique body. 

    “Sagging” is often caused by an improper foundation or frame. 

 

Q /-  I received my rolled mattress and it's not as described?


A /-  Upon receiving your new mattress you can be assured that your product is hygienically sealed using our high tech vacuum packaging technology i.e box, for easy handling and safe transport. It will easily expand in minutes after unpacking and restore to its usable shape, making it a sleep heaven within minutes. To reach full thickness and reduce all signs of rolled impression, please allow upto 48hrs all the foams, quiltings, and materials to expand 100%. 

Before using for the first time its normal for new mattresses to feel different to your previous mattress (too firm, ect) so you should allow at least one month for your body to conform to the mattress and the mattress adjust to your body. New manufactured materials also have their own particular manufacturing odour, like a new car has that new car smell. Please be assured we are Certi-Pur Certified and all items are thoroughly tested before leaving our warehouse for any harmful substances. If you come across this slight odour we recommend to air the mattress to help eliminate this.

Please note: When measuring the height of the mattress, please allow upto 48hrs for all comfort layers and materials to expand to full size. Please also ensure you are measuring from bottom surface to the top (quilting) surface with a piece of paper placed on top of the mattress. Due to rolled compression, please allow for 1-2cm rebound variance either way for the product to expand.

 

Mobile Mattress 30 Day Risk Free Guarantee 


Mobile Mattress provides a 30 Day Risk Free Guarantee on selected mattresses sold. This Exchange Guarantee provides customers with peace of mind when purchasing a new mattress. Where a customer is dissatisfied with the comfort level of their new mattress they can exchange it for another one.

Terms and Conditions

The following terms and conditions apply:

  1. The guarantee is limited to one exchange per purchase.
  2. The guarantee applies to selected mattresses only. Ensemble bases are excluded from the exchange.
  3. Any mattress that is under $499 does not apply to the guarantee. Mattress purchase price must be over $500 and excludes delivery charges or any other items sold with the mattress. Mattresses that are discounted at the time of purchase are not covered under the Guarantee. Mattresses that are sold "as is" are also excluded as well as ex display stock. .
  4. The mattress needs to be slept on for a minimum of 12 nights (to allow your body to adjust to the new mattress) and a maximum of 30 nights from the date the mattress was delivered.
  5. A mattress that is damaged or soiled in anyway, will be exempt from the 30 Day Risk Free Guarantee. Therefore, a mattress protector must be purchased at the time of sale to enable the Guarantee. It is at the discretion of Mobile Mattress to offer a comfort exchange if no mattress protector was purchased at the time of delivery.
  6. No refund will be given if the replacement mattress is of lesser value than the original mattress purchase price.
  7. Any mattress that is purchased by one customer on behalf of another customer does not apply for the guarantee. Therefore, it is recommended the person/s who the mattress is intended for come and try.
  8. A delivery and pick-up fee will be charged to customers for the 30 Day Risk Free Guarantee Service.
  9. The Comfort Exchange is only valid at the Store of purchase.
  10. This policy does not apply to vacuum sealed mattresses (boxed), pillows, custom made orders or sales of floor stock mattresses. Custom made orders include mattresses made to non-standard sizes (e.g. caravan mattresses).
  11. The Owner or Manager of the Mobile Mattress store from where the mattress was purchased will have the final say as to the application of these terms and conditions.

For more information regarding the 30 Day Risk Free Guarantee please contact Mobile Mattress.

 

MOBILE MATTRESS CLAIMS PROCEDURE


  1. SECTION
  2. 1: NOTIFICATION OF DAMAGED/LOST GOODS

1.1.  If goods are damaged at the time of delivery, the receiver must note and sign this damage on the driver’s proof of delivery slip. The customer must also give written notice to Mobile Mattress Claim Administrator in accordance with section 1.3.

1.2.  Where goods are not delivered i.e. no POD the customer must give written notice to Mobile Mattress Claim Administrator in accordance with section 1.3. 


1.3.  Where there is damage to the goods identified at the time of delivery or loss of the goods, the customer must give written notification (which includes by email) of the loss of or damage to the goods and the customer’s intention to make a claim to Mobile Mattress Claim Administrator, within seven days of the date of delivery or the date when they should have been delivered, whichever comes first. 
The written notice must provide reasonable particulars of the delivery, the relevant goods and the nature of the loss of or damage to the goods. 


1.4.  Where concealed damage to the goods is not apparent at the time of delivery (no visible external damage) but discovered by the customer within 48 hours of delivery (the maximum permitted time for inspection), the customer must give written notice (which includes by email) of the concealed damage to the goods and the customer’s intention to make a claim to Mobile Mattress Claim Administrator within the 48 hours of the date of delivery. 


1.5.  In any case where written notification of the loss of or damage to the goods from the customer is not given within the specified time detailed in sections 1.3 or 1.4, Mobile Mattress shall have no liability in respect of such loss or damage and no action may be brought by the customer against Mobile Mattress in respect of this loss of or damage to the goods.

1.6.  To assess and validate a claim, Mobile Mattress may elect to appoint an assessor to inspect the damaged goods. The receiver or owner of the goods must permit the assessor to carry out such an inspection. Subject to the duty to mitigate the loss referred to below, wherever practical the damaged goods and the packaging should be retained until Mobile Mattress has assessed the claim. 


1.7.  The customer, being the owner of the goods, has a legal duty to mitigate its loss by taking such steps by way of sale, repair, dumping or otherwise as is appropriate to the nature of the goods. Where Mobile Mattress accepts legal liability for a claim, no payment will be made until the loss has been mitigated and the final claim value (after deduction of salvage, where obtained) has been calculated correctly in accordance with clause 2 below. 


1.8.  Please note that damaged goods always belong to the customer and Mobile Mattress has no legal right to deal with such goods in any way whatsoever. However, Mobile Mattress may, on request by the customer take steps to sell, repair, dump or otherwise deal with damaged goods on the following conditions:

(a)  The customer must request Mobile Mattress in writing to take such steps as Mobile Mattress in its sole discretion considers appropriate to deal with damaged goods and in doing so shall authorise Mobile Mattress to act as if it were the owner of the goods (save that Mobile Mattress shall not be responsible for meeting any liabilities attaching to the goods). 


             (b)  Mobile Mattress has the right to refuse such request, or to accept the request only on such terms as it deems necessary. That may include payment by the customer in advance of costs that will be incurred by Mobile Mattress in cases where the goods have no salvage value (e.g. dumping costs), or payment of any outstanding freight charges. Such costs may be included in any claim made against Mobile Mattress if the customer believes that Mobile Mattress has liability for the damage. Mobile Mattress acceptance of the customer’s request is however without prejudice to all questions of liability. 


            (c) The customer will accept Mobile Mattress’s decisions on how the goods are sold, repaired, dumped or otherwise dealt with, including as to costs incurred and/or salvage returns achieved, and Mobile Mattress shall be under no liability whatsoever in relation to such decisions or the resulting costs or returns (as the case may be).

            (d) Any net salvage proceeds shall be either paid to the customer, or used to offset the amount of any claim for which Mobile Mattress accepts liability, in Mobile Mattress’s sole discretion.

 

Frequently Asked Questions - Buying a new mattress online or in-store can be a little intimidating at first, as we strive to inform and educate on the sleeping benefits we’ve collected a bunch of answers to some of the most commonly-asked questions from our customers. As we directly manufacture our mattresses we are able to help answer any questions big or small.

 

Q /- Who is Mobile Mattress?


A /-Mobile Mattress is a 100% Australian owned and operated, online, and retail business based on Brisbane’s bayside at Capalaba in Queensland.

Q /- When should my mattress be replaced?


A /- A general rule of thumb is to evaluate your mattress for replacement every five to seven years. If you discover sags or lumps, it’s time for a new one. A mattress that is ready to be replaced can quickly become detrimental to getting a good night’s rest.

Q /- Why buy direct from Mobile Mattress?


A /-  Direct from the makers: When you purchase bedding products from Mobile Mattress you will receive outstanding customer service, quality products and exceptional value for money. At Mobile Mattress we specialise in everything bedding, we only sell beds, mattresses, ensembles and bedding products. We DO NOT sell televisions, computers, lounges, white goods, blenders, toasters or coffee machines, nor do we have huge once off sales. At Mobile Mattress we will save you time and money EVERYDAY.

Q /- Is a firm mattress better for people with a bad back?


A /- Not necessarily. We hate to get technical, but firmness isn’t really the issue. What everyone needs is a bed that’s most importantly is supportive. The feel of a mattress, whether firm, medium, or soft, is a matter of personal preference (and pressure relief). Ideally, you should be comfortable and supported, whether you’re on your side, back or stomach. If you’re not, it’s time for a new mattress. A good rule of thumb: whether you’re standing or lying down, your posture should be the same.

Q /-  Why should I pay full price when I don’t have to?


A /-  It is simple, there are NO middlemen. Mobile Mattress does not belong to a franchise brand so you don’t pay franchise fees nor do you contribute towards inflated showroom rents…so when you purchase from Mobile Mattress you will know that the quality of your mattress/bed will suit you and your family’s needs and budget.

Q /- How long does it take to get use to a new mattress?


  • Adjustment Period: As with a new pair of shoes, after so many uncomfortable years on your old bed it may take time for your body to get accustomed to your new mattress. This period of adjustment varies, from as brief as one week, but normally takes 2 to 4 weeks to get fully used to your new mattress as your muscles and joints recondition themselves. 

  • Body Impressions: The comfort layers of a mattress naturally conforms to your body and often results in impressions. These body impressions are normal and therefore do not mean the mattress is defective.

    *To prevent excess body impressions you must rotate your mattress – as more then 90% of mattresses are “one-sided”." For more information regarding the 100 Night Risk Free Guarantee please contact Mobile Mattress.

A “body impression” occurs when the comfort layers of a mattress naturally settle and conform to an individual unique body. 

“Sagging” is often caused by an improper foundation or frame. 

 

Q /-  I received my rolled mattress and it's not as described?


A /- Upon receiving your new mattress you can be assured that your product is hygienically sealed using our high tech vacuum packaging technology i.e box, for easy handling and safe transport. It will easily expand in minutes after unpacking and restore to its usable shape, making it a sleep heaven within minutes. To reach full thickness and reduce all signs of rolled impression, please allow upto 48hrs all the foams, quiltings, and materials to expand 100%. 

Before using for the first time its normal for new mattresses to feel different to your previous mattress (too firm, ect) so you should allow at least one month for your body to conform to the mattress and the mattress adjust to your body. New manufactured materials also have their own particular manufacturing odour, like a new car has that new car smell. Please be assured we are Certi-Pur Certified and all items are thoroughly tested before leaving our warehouse for any harmful substances. If you come across this slight odour we recommend to air the mattress to help eliminate this.

Please note: When measuring the height of the mattress, please allow upto 48hrs for all comfort layers and materials to expand to full size. Please also ensure you are measuring from bottom surface to the top (quilting) surface with a piece of paper placed on top of the mattress. Due to rolled compression, please allow for 1-2cm rebound variance either way for the product to expand.

Q /- Should a mattress be turned or rotated regularly?


A /- Follow the manufacturer’s directions on this one. Most mattresses these days are one sided due to placing high density foams on the primary surface so flipping is unnecessary. Most new mattresses should be rotated every three months to prolong their lives. Typically, but never flip it. 

Q /-  When can I expect my product to arrive?


A /-  At Mobile Mattress we process every order with 'Express in Mind' Brisbane Region: Same day/next working day delivery (10 km Radius) Queensland: Five (5) to Seven (7) working days, Interstate: Same day/next working day dispatch. Please note for all deliveries with FREE METRO DELIVERY this is excluded. Your item will be dispatched same/next working day and once dispatched you will receive tracking information in which you can go online via the courier company’s website and track the item. All delivery dates are estimates only. 

Q /-  What if the delivery arrives and I am not at home?


A /-  No Problem, Mobile Mattress work within your guidelines, If you are not at home when we arrive, all mattresses and bedding products can be stored in an area of choice, securely placed at the address. We need to insure that the authorised owner of that product understand we are not held responsible for any theft or damaged items after the item has been delivered.

Q /-  Can I pick up my product?


A /- Yes, you may Click n’ Collect, if you prefer to ‘pick up’ your product from our warehouse, All we request is that you inform one of our Team Members of a date and time that suits you.

Q /-  What do I do with my old mattress? Can you take my old mattress away?


A /-  Yes, "Don't lift a finger" we can take your old mattress/bed away and donate to a worthy charity on your behalf as part of our ‘Sweet Dreams Program’ where we support those a little less fortunate.  T&C’s Apply.

 

Mobile Mattress


Hello and welcome to Mobile Mattress, we are a 100% Australian owned and operated, online, mobile and retail business based on Brisbane’s bayside at Capalaba in Queensland. 

Our retail showroom is now open to the public, located at 6 Jones Rd, Capalaba. Here you will find plenty of allocated parking where you can view our innovative range of products. We stock an extensive variety of bedroom furniture, and mattresses to suit everyone’s price range, size, feel and comfort level. Single, king single, double, queen and king mattress are showcased where you can speak with one of our experienced Team Members.

All of our products have been designed using the latest global sleep research and technology working closely with healthcare professionals. Our mattresses are both manufactured locally and imported using only premium fabrics, coils, webbing and springs whilst being produced in state of the art manufacturing facilities to the highest quality standards. Our ensemble bases are manufactured locally using Australian pine sourced from sustainable plantations. 

Mobile Mattress also stocks a selected range of bedding linen, products including pillows, pillow protectors and mattress covers to safeguard your investment. We will always deliver the highest levels of service throughout all channels of the business, offering you every day competitive pricing through the ability of dealing directly with the manufacturers. There are NO middle men.

 

 

Unbeatable pricing - Direct from the makers


We do not belong to a franchise brand so you don’t need to pay franchise fees, nor do you need to contribute towards inflated showroom rents…so you can feel confident knowing that your purchase will be of the quality that suites your needs and budget whilst representing exceptional value.

You will feel confident knowing that you have selected a quality mattress or bedding products whilst receiving professional customer service suited to your personal needs. We will always provide you with detail which will allow you to make an informed decision.

CUTTING COSTS, NOT CORNERS

At Mobile Mattress we manufacturer and supply our very own "trusted" sleep products and bypass the importers, wholesalers, and distributors that makeup the overall process, By cutting out these expensive middlemen, we can pass the savings on to you, where they belong!

 

Our Mission


Is to provide our customers with quality bedding and sleep products at market competitive prices through a unique end to end shopping experience be-it online, retail showroom or through the mobile services. We will provide a user friendly website, clear, easy-to-follow instructions with secure payment methods together with fast efficient logistics and delivery.

Our Vision 


To make bedroom shopping easy and as simple as possible. To revolutionise bedroom shopping into the future by providing a seamless, professional service, be-it online, retail showroom or through our mobile services. To always engage our customer through our ‘One Click/One Call’ - Mobile Mattress to your door concept.

To always deliver quality products to the market at highly competitive prices. Always striving to deliver and exceed our customers’ expectations. To build a strong business through honesty and trust with return repeat business into the future. 

Community 


At Mobile Mattress we can take your old mattress/bed away and donate to a worthy charity on your behalf as parts of our ‘Sweet Dreams Charity Program’ where we support those a little less fortunate.  T&C’s apply.  The bottom line is we want to be great neighbours. Being a part of our communities means sharing what we have with local organisations who are working on the ground level with those in greatest need.


Description

Harmony

Perfect for those who like a sleeping surface that's not too hard or soft, the Harmony medium-plush mattress is part of the Advanced Orthopaedic range.

Works in harmony

Create an atmosphere of relaxation with the Harmony. For those who enjoy a cloud-like experience, it combines three layers of softness and support. Made by us, for you. Time to sleep like a baby.

Zero Partner Disturbance

Introducing the very best in pocket coil technology, wrapped individually to extend the life of your mattress and operate independently to provide Zero partner disturbance by providing maximum spinal support. We specialise in the very best pocket coil systems, We don't sell cheap inferior spring types like Inner-spring or Bonnell to name a couple.

Soft without the sink

When you're comfortable, you sleep—it's that simple. The Harmony Mattress is wrapped in a high quality soft-cool knitted fabric providing greater elasticity with a soft touch finish. The Harmony is recognised as a softer, supported mattress due its premium memory foam and high density foam layers.

Tested & Certified

We are proud to manufacture all our products exclusively and hold the STANDARD 100 by OEKO-TEX®:signifying that our product satisfied the strictest chemical emissions standards tested for by UL Environment.

Perfect for those who like sleeping on a cloud and floating away into oblivion. The Harmony is here. 

Specifications

 

Perfect for those who like a sleeping surface that's not too hard or soft, the Harmony medium-plush mattress is part of the Advanced Orthopaedic range.

With its clever 5 Zone Pocket Coil System sensing your body weight and responding with the correct amount of support, the highly advanced Harmony mattress ensures correct skeletal alignment while you sleep, so you'll wake up feeling properly rested, and ready to face the day.

Perfect for those who like a sleeping surface that's not too hard or soft, the Harmony medium-plush mattress is part of the Advance Orthopaedic range, and features a mix of (60) high density foam with a breathable knitted soft-cool fabric to create an indulgent sleep surface providing the conformance and moulding needed to give the pressure-less sleep you've always wanted.

The Australasian Sleep Association says a comfortable mattress is essential for a good night’s sleep. At Mobile Mattress we have an amazing range of mattresses in all types, sizes and varying levels of softness and support, so you can find the right one to ensure you’re comfortable and can get that good sleep you desire. 

 

Mattress Specs 


Comfort Level
Medium Plush - 4.5/10 

Spring Type
5 Zone Pocket Coil System

Profile Height
310mm (31cm)

Manufacturer Warranty
10 Years

 

Why choose us?


Trust -   We support Australia’s growth and are proud to manufacture Australian Made certified products. Lic No: 7245

Value - It’s simple, NO MIDDLEMEN. We design and manufacture our very own exclusive sleep products, providing the highest quality at the most competitive prices.  

Time - Zero wait time! Purchase your product online or in-store and receive immediate dispatch or same day collection.

 

    What our customers say? 


Don't just take our word for it... Read some of the feedback received from our raving fans.  

 Anti Partner Disturbance 


Receive complete Anti Partner Disturbance and eliminate mattress roll with this advanced pocket coil system.   

 

3D Flow Fabric 


3D flow-knitted textile, perfectly combines high breathability heat management, by providing the new revolutionary 3D air/flow system. The 3D element acts as insulator and buffer for humidity and heat, being evacuated by compression makes for dispersion of air and moisture. Warm in the winter - Cool in the Summer

 

Comfort Layers  


This Circular quilt design and plush euro/pillow top foam provides added softness for extra comfort and support. Tired of waking up at night because of your partner's movements? Receive complete Anti Partner Disturbance and eliminate mattress roll with this advanced coil system.   

  

Ultra Pocket Coil System  


The Ultra Coil spring system features a single length of wire in each row or lattice. Not too firm, not too soft - the Ultra Coil Spring system unit was developed as a result of scientific research to ensure the correct amount of support is provided to every part of the body.

  

Visco-elastic Memory Foam


Help relieve stress on the body's pressure points and enhance your overall sleep quality with high density memory foam layers. Specifically designed to breathe more freely and mould to your body shape, our very own Visco-elastic Memory Foam supports your body uniformly, yet yields to the extra pressure and shape of your hips and shoulders, providing correct spinal support. 

 

5 Zone Spring System  


The Anti Disturbance graduated spring cradles your hips and shoulders, with 5 zone support levels located specifically in areas of the mattress to promote natural spinal alignment and extra lumbar support where you need it most.

  

Reinforced Edge Support  


Layers of extra foam are inserted between coils to promote additional edge support whilst providing a firm seating edge and sturdy feel. Want that true edge-to-edge support! Our highly advanced coil springs provides layers of extra foam inserted between coils to promote additional edge support whilst providing a firm seating edge and sturdy feel.

  

Dust Mite Resistant 


All of mattresses are made without dangerous toxins and chemicals like formaldehyde that leave foreign-made mattresses smell. Our mattresses are odourless, eliminating one of the biggest complaints of mattresses. We help you obtain odour-free, top-line mattresses that finally give you the rest you deserve.

 

Australian Owned and Operated 


100% Australian owned and operated for your piece of mind (You little ripper!) 

  

10 Year Warranty


Backed by a 10 Year Factory Warranty, Our 100% Mobile Mattress Guarantee.

Delivery

 

At Mobile Mattress we aim to make your online shopping experience as quick and easy as possible. So we've devised a range of delivery options to ensure convenience and choice. We deliver locally, intrastate, interstate and internationally if requested. All of our products are hygienically and safely sealed when leaving our warehouse to ensure that you receive a perfect sleep product at your door step.     

FREE DELIVERY PROMOTION  


Free Metro Delivery: For a limited time only, you can enjoy FREE Metro Delivery on all items* to selected capital cities (excludes, Tasmania, WA and NT) . All orders will be dispatched same/next day and will be delivered by our third party courier company, they deliver anytime between Monday-Friday.  Please note due to the busy Christmas period deliveries to different locations can take up to two weeks. We will take our time to make sure your item is protected correctly, however take no responsibility for damage in transit. 

                                               

Delivery Services 


Free Metro Delivery: For a limited time only, you can enjoy FREE Metro Delivery on selected items* to selected Capital cities. All orders will be dispatched same/next day and will be delivered by our third party courier company. Once your item has been dispatched you will receive tracking information in which you can go online and track delivery of your order. By selecting the Free Metro Delivery option will result in you agreeing the item can be left unattended and any re delivery charges incurred will be billed to you. You will not be given a time nor will you be notified prior to delivery as this is at the discretion of the third party courier. The courier company operates Monday - Friday and they do not deliver on weekends or public holidays. They cannot adhere to delivery requests. They will NOT take items up stairs or in lifts. They are a courier company and will deliver kerbside or to your door. If you have any issues or questions regarding delivery you will need to speak to the courier company themselves. We accept NO responsibility for lost/stolen items, how the item is delivered and how it arrives. 

*Selected items will be displayed with a Free Delivery Icon. These items ONLY will have the Free Metro Delivery attached. All other items will revert to our current $1 Per Km delivery offer below. To see if your postcode falls in the Free Metro Delivery zone please see our table in the product listing. 

Free Local Delivery: Mobile Mattress delivers locally from 6 Jones Road, Capalaba. Up to 10 Kilometres (km) Free of Charge ($0.00) on any product purchase. 

Local Delivery Area's: Enjoy $1 Low Rate Delivery for distances outside a 10 Kilometre (km) radius/local area, $1.00 per km will be applied (upto a maximum 150km) i.e 32 Kilometres (km) from the Mobile Mattress warehouse, the delivery charge will be/is $32.00. Find our Delivery Estimator located in every product category or in our express checkout.

Australian Wide: To provide an efficient and accurate quote for deliveries outside of 150 Kilometres (km), please phone or email one of our friendly Team Members via our Contact Us section. Intrastate, interstate and international transactions, a quote will be provided (NB; All charges, ferry and tolls will be applied).                                             

Delivery Turn Around 


Brisbane Region: Same day dispatch applies to all orders, same day delivery applies to local area's (only). All orders outside of the 10 Kilometre (km) radius/ local area, please allow one (1) and up to five (5) working days from the Mobile Mattress warehouse. 

Please Note: For all orders deliveries outside the Free Local Delivery area we will have your order ready for dispatch with express delivery in mind. The Mobile Mattress delivery service average turnaround is one (1) and/ or up to five (5) working days, all orders are subject to stock availability or delivery schedule. All  orders placed on a weekend reverts to the following week. Our Delivery Roster is (Tuesday - Saturday) (8:30am - 4:00pm)

Coast to Coast: All deliveries to the Gold Coast/Sunshine Coast please allow three (3) and up to five (5) business days from date of purchase. (Delivery schedule is subject to product/s sold and stock availability). 

Queensland Region: Please allow five (5) and up to seven (7) working days. Same day/ next working day dispatch. (Delivery schedule is subject to product/s sold and stock availability).

Australia Wide: Please allow seven (7) and up to ten (10) working days, Interstate: Same day/next working day dispatch. (Delivery schedule is subject to product/s sold and stock availability) If you seek further assistance please phone or email via the contact us section.                                                  

  Delivery Process  


Mobile Mattress delivery roster operates from (Tuesday - Saturday), all customers will receive confirmation of their delivery date and time the day prior to dispatch, a SMS notification will be sent providing a two (2) hour approximate delivery window time frame.

You can expect this message between 4:00pm – 6.00pm to your mobile telephone of the day prior. If you would prefer to have one of our friendly Team Members call you on your landline, this too can be arranged. 

Customers must ensure that correct details have been provided for the delivery and any additional delivery notes/ access details are clearly provided. Customers are required to contact Mobile Mattress directly on 1300 791 170 to notify of any changes prior to the scheduled delivery day.

NB; A re-delivery fee will be applied should the customer not be home to accept delivery of goods without prior notification. 

If paying by eftpos or credit card, full payment must be received by Mobile Mattress prior to the delivery date. Personal/Company cheques will NOT be accepted. No goods will be delivered if not paid-in-full and will be returned to the Mobile Mattress Factory Outlet, 6 Jones Road, Capalaba.

We suggest/ recommend that you fully inspect all product/s that we deliver, or those collected from our Factory Outlet. All product/s will be supplied at an acceptable quality and match the description provided at the time of sale.                                                        

Instant - Click & Collect*


Want it today? At Mobile Mattress we not only showcase our products on-site we also have stock ready for immediate collection.

Simply process a Click and Collect order online and contact the Capalaba store to collect your order from. #If the product is in stock at the time of your order, it will be available to collect on-site and can be put into your vehicle or trailer. Best of all Click and Collect is a free service.

Warehouse Collection: If you prefer to ‘pick up’ your product/s from our warehouse. We are more then happy to assist in loading your vehicle or trailer from our loading dock area located at 10 Jones Road, Capalaba. All we request is that you inform one of our friendly team members of a day, date and time.

The products that are Not included are the order only range. These products are the Marco bed base and Bella drawer base, as they are manufactured on-site and prepared for immediate dispatch.                                                    

Terms & Conditions


  • This excludes goods that are temporarily out of stock.

  • All product/s are to be in paid in full prior to dispatch or otherwise agreed. 

  • No deliveries/click n’ collect on gazette Queensland Public Holidays.   

  • Mobile Mattress will thoroughly inspect all product/s prior to dispatch as part of our Customer Care Program.

  • Mobile Mattress accepts no responsibility on lost/ stolen/ damaged/ damages incurred after the delivery and or placement of product/s.

  • Goods picked up from our stores or warehouse should be inspected thoroughly and any damage reported accordingly as we shall not bear further responsibility after Pick up. When coming to pick up your goods, ensure to come with a helping hand and adequate wrapping materials.

  • Mobile Mattress Delivery Drivers are NOT insured to go inside your house nor do they have legal standing when inside the premises. If you wish for your mattress to be removed this must be placed at the door where the drivers can easily access and they will do a straight swap with your new mattress. 

  • If you require our drivers to go inside and upstairs this will incure a surcharge of $50 on top of any delivery fees paid, which then allows the drivers entry into your house as forms will be signed. Mobile Mattress Staff MUST be notified PRIOR to delivery if you require this extra service. 

 All Deliveries outside a 150km radius will not include FREE MATTRESS REMOVAL as a third party courier service is used.                                                       

Additional Services


Mobile Mattress delivery/quotes are for delivery to your entry door at 'Ground Level'. If you require assistance either upstairs or via a lift an additional fee may incur.

Mobile Mattress is not liable for any damages to owners property (I.e lights, fixtures ect) incurred upon delivery of items. We will not compensate for claim/damages as it is the owners discretion to have the driver take the items inside/upstairs at anytime. 

One of our friendly delivery coordinator's will inform you of the delivery, day, date and time. When ordering online please specify all instructions in the comment section in one step checkout or you may advise one of our friendly team members via our Contact Us section.

Returns

 

Mobile Mattress offers a 30 DAY Risk-free GUARANTEE on selected mattresses. While we work diligently to ensure you find the right mattress online or in-store, we understand that sometimes a mattress may not be what you expect or suit your needs entirely. As we want you to be thrilled with your purchase, we offer in-store credit so you may exchange an undamaged mattress for another one. "Peace of mind" you can count on.

 

Q /- What does the 30 Day Risk-free Guarantee entail?


A /- We understand it can take the body several weeks to adjust to a new mattress. You can also expect the mattress to be slightly firmer in the first few weeks. If you notice a faint odour, do not be alarmed as it should dissipate over time. If, after four weeks, you are not satisfied that the product performs as it did in the showroom, please contact us and we can happily help with your request. Please note: The mattress must be unsoiled and free from tears, stains, hair, animal hair, or any other damage that might occur while it is in your home. We recommend purchasing a mattress protector to minimise the possibility that this may happen. The 30 Day Risk Free Guarantee is for selected mattresses only. For more information regarding the terms and conditions of the Risk Free Guarantee please see below. 

 

Q /- Can I return my order?


A /- Our warranty’s will give you confidence in our products and peace of mind that you have purchased a quality product from a reputable bedding company. If you'd like to return your item: Please contact Mobile Mattress Customer Service within 30 days of the invoice date. We offer a 30 Day Risk Free Guarantee on selected mattresses (unless the product is defective or the return is a direct result of a fault). Please note: Mobile Mattress may refuse faulty or items that have been damaged prior to our collection.



Q /- If I return my order to Mobile Mattress, will the delivery charges be refunded?


A /- You can return products that you bought directly from Mobile Mattress within the timeframe set by our Return Policy. When you return your item, we'll happily credit your account for the price of the item, minus the initial delivery and handling fees. Delivery charges aren't refundable. All items must be in original packaging and unused to qualify for a full refund. Any items that have been used or are not in original packaging will be subject to the discretion of Mobile Mattress. 

 

Q /- Some of my items have arrived damaged. Who can I speak to about this?


A /- We are sorry for the inconvenience. Please email our Customer Service team and we can re-send new part/s to complete your order. If the item is Faulty we can organise a refund or exchange. Please see our Claims Procedures at the bottom of this page for more information regarding items that have arrived damaged. 



Q /- How can I return or exchange my order?


A /-  Mobile Mattress is committed to the excellence of our products and providing first class customer service coupled with unbeatable value. If your product arrives or presents with damage or a fault, please email us or via our Contact Us section and provide:

• A detailed description of the damage or fault; and

• Photos (or video, where appropriate) showing the damage or fault.

 

Q /- Can i return my custom order?


A /- As we can accommodate custom designs to personalise your mattress. Unfortunately we cannot exchange or refund as these mattresses are Custom made to your specific needs. In these instances, our team will advise on the conditions prior to purchase as we require a 50% non-refundable deposit upfront before we conduct the process.

Delivery times vary by our manufacturing schedule, Prior to delivery, we will contact you to collect the remaining 50% due and will not deliver until the second half is paid. Heads-up: If you cancel your special order for any reason, you don’t get your 50% deposit back as we have completed the workmanship under your instruction.

 

Q /- How long does it take to get use to a new mattress?


  • Adjustment Period: As with a new pair of shoes, after so many uncomfortable years on your old bed it may take time for your body to get accustomed to your new mattress. This period of adjustment varies, from as brief as one week, but normally takes 2 to 4 weeks to get fully used to your new mattress as your muscles and joints recondition themselves. 

  • Body Impressions: The comfort layers of a mattress naturally conforms to your body and often results in impressions. These body impressions are normal and therefore do not mean the mattress is defective.

    *To prevent excess body impressions you must rotate your mattress – as more then 90% of mattresses are “one-sided”." For more information regarding the 30 Day Risk Free Guarantee please contact Mobile Mattress.

    A “body impression” occurs when the comfort layers of a mattress naturally settle and conform to an individual unique body. 

    “Sagging” is often caused by an improper foundation or frame. 

 

Q /-  I received my rolled mattress and it's not as described?


A /-  Upon receiving your new mattress you can be assured that your product is hygienically sealed using our high tech vacuum packaging technology i.e box, for easy handling and safe transport. It will easily expand in minutes after unpacking and restore to its usable shape, making it a sleep heaven within minutes. To reach full thickness and reduce all signs of rolled impression, please allow upto 48hrs all the foams, quiltings, and materials to expand 100%. 

Before using for the first time its normal for new mattresses to feel different to your previous mattress (too firm, ect) so you should allow at least one month for your body to conform to the mattress and the mattress adjust to your body. New manufactured materials also have their own particular manufacturing odour, like a new car has that new car smell. Please be assured we are Certi-Pur Certified and all items are thoroughly tested before leaving our warehouse for any harmful substances. If you come across this slight odour we recommend to air the mattress to help eliminate this.

Please note: When measuring the height of the mattress, please allow upto 48hrs for all comfort layers and materials to expand to full size. Please also ensure you are measuring from bottom surface to the top (quilting) surface with a piece of paper placed on top of the mattress. Due to rolled compression, please allow for 1-2cm rebound variance either way for the product to expand.

 

Mobile Mattress 30 Day Risk Free Guarantee 


Mobile Mattress provides a 30 Day Risk Free Guarantee on selected mattresses sold. This Exchange Guarantee provides customers with peace of mind when purchasing a new mattress. Where a customer is dissatisfied with the comfort level of their new mattress they can exchange it for another one.

Terms and Conditions

The following terms and conditions apply:

  1. The guarantee is limited to one exchange per purchase.
  2. The guarantee applies to selected mattresses only. Ensemble bases are excluded from the exchange.
  3. Any mattress that is under $499 does not apply to the guarantee. Mattress purchase price must be over $500 and excludes delivery charges or any other items sold with the mattress. Mattresses that are discounted at the time of purchase are not covered under the Guarantee. Mattresses that are sold "as is" are also excluded as well as ex display stock. .
  4. The mattress needs to be slept on for a minimum of 12 nights (to allow your body to adjust to the new mattress) and a maximum of 30 nights from the date the mattress was delivered.
  5. A mattress that is damaged or soiled in anyway, will be exempt from the 30 Day Risk Free Guarantee. Therefore, a mattress protector must be purchased at the time of sale to enable the Guarantee. It is at the discretion of Mobile Mattress to offer a comfort exchange if no mattress protector was purchased at the time of delivery.
  6. No refund will be given if the replacement mattress is of lesser value than the original mattress purchase price.
  7. Any mattress that is purchased by one customer on behalf of another customer does not apply for the guarantee. Therefore, it is recommended the person/s who the mattress is intended for come and try.
  8. A delivery and pick-up fee will be charged to customers for the 30 Day Risk Free Guarantee Service.
  9. The Comfort Exchange is only valid at the Store of purchase.
  10. This policy does not apply to vacuum sealed mattresses (boxed), pillows, custom made orders or sales of floor stock mattresses. Custom made orders include mattresses made to non-standard sizes (e.g. caravan mattresses).
  11. The Owner or Manager of the Mobile Mattress store from where the mattress was purchased will have the final say as to the application of these terms and conditions.

For more information regarding the 30 Day Risk Free Guarantee please contact Mobile Mattress.

 

MOBILE MATTRESS CLAIMS PROCEDURE


  1. SECTION
  2. 1: NOTIFICATION OF DAMAGED/LOST GOODS

1.1.  If goods are damaged at the time of delivery, the receiver must note and sign this damage on the driver’s proof of delivery slip. The customer must also give written notice to Mobile Mattress Claim Administrator in accordance with section 1.3.

1.2.  Where goods are not delivered i.e. no POD the customer must give written notice to Mobile Mattress Claim Administrator in accordance with section 1.3. 


1.3.  Where there is damage to the goods identified at the time of delivery or loss of the goods, the customer must give written notification (which includes by email) of the loss of or damage to the goods and the customer’s intention to make a claim to Mobile Mattress Claim Administrator, within seven days of the date of delivery or the date when they should have been delivered, whichever comes first. 
The written notice must provide reasonable particulars of the delivery, the relevant goods and the nature of the loss of or damage to the goods. 


1.4.  Where concealed damage to the goods is not apparent at the time of delivery (no visible external damage) but discovered by the customer within 48 hours of delivery (the maximum permitted time for inspection), the customer must give written notice (which includes by email) of the concealed damage to the goods and the customer’s intention to make a claim to Mobile Mattress Claim Administrator within the 48 hours of the date of delivery. 


1.5.  In any case where written notification of the loss of or damage to the goods from the customer is not given within the specified time detailed in sections 1.3 or 1.4, Mobile Mattress shall have no liability in respect of such loss or damage and no action may be brought by the customer against Mobile Mattress in respect of this loss of or damage to the goods.

1.6.  To assess and validate a claim, Mobile Mattress may elect to appoint an assessor to inspect the damaged goods. The receiver or owner of the goods must permit the assessor to carry out such an inspection. Subject to the duty to mitigate the loss referred to below, wherever practical the damaged goods and the packaging should be retained until Mobile Mattress has assessed the claim. 


1.7.  The customer, being the owner of the goods, has a legal duty to mitigate its loss by taking such steps by way of sale, repair, dumping or otherwise as is appropriate to the nature of the goods. Where Mobile Mattress accepts legal liability for a claim, no payment will be made until the loss has been mitigated and the final claim value (after deduction of salvage, where obtained) has been calculated correctly in accordance with clause 2 below. 


1.8.  Please note that damaged goods always belong to the customer and Mobile Mattress has no legal right to deal with such goods in any way whatsoever. However, Mobile Mattress may, on request by the customer take steps to sell, repair, dump or otherwise deal with damaged goods on the following conditions:

(a)  The customer must request Mobile Mattress in writing to take such steps as Mobile Mattress in its sole discretion considers appropriate to deal with damaged goods and in doing so shall authorise Mobile Mattress to act as if it were the owner of the goods (save that Mobile Mattress shall not be responsible for meeting any liabilities attaching to the goods). 


             (b)  Mobile Mattress has the right to refuse such request, or to accept the request only on such terms as it deems necessary. That may include payment by the customer in advance of costs that will be incurred by Mobile Mattress in cases where the goods have no salvage value (e.g. dumping costs), or payment of any outstanding freight charges. Such costs may be included in any claim made against Mobile Mattress if the customer believes that Mobile Mattress has liability for the damage. Mobile Mattress acceptance of the customer’s request is however without prejudice to all questions of liability. 


            (c) The customer will accept Mobile Mattress’s decisions on how the goods are sold, repaired, dumped or otherwise dealt with, including as to costs incurred and/or salvage returns achieved, and Mobile Mattress shall be under no liability whatsoever in relation to such decisions or the resulting costs or returns (as the case may be).

            (d) Any net salvage proceeds shall be either paid to the customer, or used to offset the amount of any claim for which Mobile Mattress accepts liability, in Mobile Mattress’s sole discretion.

FAQ

 

Frequently Asked Questions - Buying a new mattress online or in-store can be a little intimidating at first, as we strive to inform and educate on the sleeping benefits we’ve collected a bunch of answers to some of the most commonly-asked questions from our customers. As we directly manufacture our mattresses we are able to help answer any questions big or small.

 

Q /- Who is Mobile Mattress?


A /-Mobile Mattress is a 100% Australian owned and operated, online, and retail business based on Brisbane’s bayside at Capalaba in Queensland.

Q /- When should my mattress be replaced?


A /- A general rule of thumb is to evaluate your mattress for replacement every five to seven years. If you discover sags or lumps, it’s time for a new one. A mattress that is ready to be replaced can quickly become detrimental to getting a good night’s rest.

Q /- Why buy direct from Mobile Mattress?


A /-  Direct from the makers: When you purchase bedding products from Mobile Mattress you will receive outstanding customer service, quality products and exceptional value for money. At Mobile Mattress we specialise in everything bedding, we only sell beds, mattresses, ensembles and bedding products. We DO NOT sell televisions, computers, lounges, white goods, blenders, toasters or coffee machines, nor do we have huge once off sales. At Mobile Mattress we will save you time and money EVERYDAY.

Q /- Is a firm mattress better for people with a bad back?


A /- Not necessarily. We hate to get technical, but firmness isn’t really the issue. What everyone needs is a bed that’s most importantly is supportive. The feel of a mattress, whether firm, medium, or soft, is a matter of personal preference (and pressure relief). Ideally, you should be comfortable and supported, whether you’re on your side, back or stomach. If you’re not, it’s time for a new mattress. A good rule of thumb: whether you’re standing or lying down, your posture should be the same.

Q /-  Why should I pay full price when I don’t have to?


A /-  It is simple, there are NO middlemen. Mobile Mattress does not belong to a franchise brand so you don’t pay franchise fees nor do you contribute towards inflated showroom rents…so when you purchase from Mobile Mattress you will know that the quality of your mattress/bed will suit you and your family’s needs and budget.

Q /- How long does it take to get use to a new mattress?


  • Adjustment Period: As with a new pair of shoes, after so many uncomfortable years on your old bed it may take time for your body to get accustomed to your new mattress. This period of adjustment varies, from as brief as one week, but normally takes 2 to 4 weeks to get fully used to your new mattress as your muscles and joints recondition themselves. 

  • Body Impressions: The comfort layers of a mattress naturally conforms to your body and often results in impressions. These body impressions are normal and therefore do not mean the mattress is defective.

    *To prevent excess body impressions you must rotate your mattress – as more then 90% of mattresses are “one-sided”." For more information regarding the 100 Night Risk Free Guarantee please contact Mobile Mattress.

A “body impression” occurs when the comfort layers of a mattress naturally settle and conform to an individual unique body. 

“Sagging” is often caused by an improper foundation or frame. 

 

Q /-  I received my rolled mattress and it's not as described?


A /- Upon receiving your new mattress you can be assured that your product is hygienically sealed using our high tech vacuum packaging technology i.e box, for easy handling and safe transport. It will easily expand in minutes after unpacking and restore to its usable shape, making it a sleep heaven within minutes. To reach full thickness and reduce all signs of rolled impression, please allow upto 48hrs all the foams, quiltings, and materials to expand 100%. 

Before using for the first time its normal for new mattresses to feel different to your previous mattress (too firm, ect) so you should allow at least one month for your body to conform to the mattress and the mattress adjust to your body. New manufactured materials also have their own particular manufacturing odour, like a new car has that new car smell. Please be assured we are Certi-Pur Certified and all items are thoroughly tested before leaving our warehouse for any harmful substances. If you come across this slight odour we recommend to air the mattress to help eliminate this.

Please note: When measuring the height of the mattress, please allow upto 48hrs for all comfort layers and materials to expand to full size. Please also ensure you are measuring from bottom surface to the top (quilting) surface with a piece of paper placed on top of the mattress. Due to rolled compression, please allow for 1-2cm rebound variance either way for the product to expand.

Q /- Should a mattress be turned or rotated regularly?


A /- Follow the manufacturer’s directions on this one. Most mattresses these days are one sided due to placing high density foams on the primary surface so flipping is unnecessary. Most new mattresses should be rotated every three months to prolong their lives. Typically, but never flip it. 

Q /-  When can I expect my product to arrive?


A /-  At Mobile Mattress we process every order with 'Express in Mind' Brisbane Region: Same day/next working day delivery (10 km Radius) Queensland: Five (5) to Seven (7) working days, Interstate: Same day/next working day dispatch. Please note for all deliveries with FREE METRO DELIVERY this is excluded. Your item will be dispatched same/next working day and once dispatched you will receive tracking information in which you can go online via the courier company’s website and track the item. All delivery dates are estimates only. 

Q /-  What if the delivery arrives and I am not at home?


A /-  No Problem, Mobile Mattress work within your guidelines, If you are not at home when we arrive, all mattresses and bedding products can be stored in an area of choice, securely placed at the address. We need to insure that the authorised owner of that product understand we are not held responsible for any theft or damaged items after the item has been delivered.

Q /-  Can I pick up my product?


A /- Yes, you may Click n’ Collect, if you prefer to ‘pick up’ your product from our warehouse, All we request is that you inform one of our Team Members of a date and time that suits you.

Q /-  What do I do with my old mattress? Can you take my old mattress away?


A /-  Yes, "Don't lift a finger" we can take your old mattress/bed away and donate to a worthy charity on your behalf as part of our ‘Sweet Dreams Program’ where we support those a little less fortunate.  T&C’s Apply.

About Us

 

Mobile Mattress


Hello and welcome to Mobile Mattress, we are a 100% Australian owned and operated, online, mobile and retail business based on Brisbane’s bayside at Capalaba in Queensland. 

Our retail showroom is now open to the public, located at 6 Jones Rd, Capalaba. Here you will find plenty of allocated parking where you can view our innovative range of products. We stock an extensive variety of bedroom furniture, and mattresses to suit everyone’s price range, size, feel and comfort level. Single, king single, double, queen and king mattress are showcased where you can speak with one of our experienced Team Members.

All of our products have been designed using the latest global sleep research and technology working closely with healthcare professionals. Our mattresses are both manufactured locally and imported using only premium fabrics, coils, webbing and springs whilst being produced in state of the art manufacturing facilities to the highest quality standards. Our ensemble bases are manufactured locally using Australian pine sourced from sustainable plantations. 

Mobile Mattress also stocks a selected range of bedding linen, products including pillows, pillow protectors and mattress covers to safeguard your investment. We will always deliver the highest levels of service throughout all channels of the business, offering you every day competitive pricing through the ability of dealing directly with the manufacturers. There are NO middle men.

 

 

Unbeatable pricing - Direct from the makers


We do not belong to a franchise brand so you don’t need to pay franchise fees, nor do you need to contribute towards inflated showroom rents…so you can feel confident knowing that your purchase will be of the quality that suites your needs and budget whilst representing exceptional value.

You will feel confident knowing that you have selected a quality mattress or bedding products whilst receiving professional customer service suited to your personal needs. We will always provide you with detail which will allow you to make an informed decision.

CUTTING COSTS, NOT CORNERS

At Mobile Mattress we manufacturer and supply our very own "trusted" sleep products and bypass the importers, wholesalers, and distributors that makeup the overall process, By cutting out these expensive middlemen, we can pass the savings on to you, where they belong!

 

Our Mission


Is to provide our customers with quality bedding and sleep products at market competitive prices through a unique end to end shopping experience be-it online, retail showroom or through the mobile services. We will provide a user friendly website, clear, easy-to-follow instructions with secure payment methods together with fast efficient logistics and delivery.

Our Vision 


To make bedroom shopping easy and as simple as possible. To revolutionise bedroom shopping into the future by providing a seamless, professional service, be-it online, retail showroom or through our mobile services. To always engage our customer through our ‘One Click/One Call’ - Mobile Mattress to your door concept.

To always deliver quality products to the market at highly competitive prices. Always striving to deliver and exceed our customers’ expectations. To build a strong business through honesty and trust with return repeat business into the future. 

Community 


At Mobile Mattress we can take your old mattress/bed away and donate to a worthy charity on your behalf as parts of our ‘Sweet Dreams Charity Program’ where we support those a little less fortunate.  T&C’s apply.  The bottom line is we want to be great neighbours. Being a part of our communities means sharing what we have with local organisations who are working on the ground level with those in greatest need.

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